We are dedicated to our customers and believe in the quality of all merchandise that is sold on our site. Each product sold on our website is covered by the manufacturer warranty through us. You can contact a CarAudioGiants.com customer service representative to assist you with the manufacturer’s warranty service, repair, or exchange if any item is found to be defective beyond repair.
The following forms a legal agreement between you and www.CarAudioGiants.com By using www.CarAudioGiants.com you are agreeing to the following terms and conditions and stating that that you have read, understood, and agree to be bound by these terms and all applicable laws and regulations. If for whatever reason you do not agree with the terms and conditions please refrain from using www.CarAudioGiants.com.
Customers need to request an RMA (Return Merchandise Authorization) for returns within 30 days of purchase. This RMA can only be used for exchange, repair or return, at our discretion, and must be used within 14 days from the date of issuance. Any request for service will be governed by the terms of the manufacturer’s warranty. NOTE: Physical/Liquid damaged units are not covered by any warranty.
CarAudioGiants.com reserves the right to impose a minimum restocking fee of 20% for returning an item that is unopened and in brand new condition. Defective returns are either for repair or exchange only. All returns with approved RMA will not be accepted after 14 days from the date of RMA issuance. Shipping and handling fees are not refundable under any circumstances. Shipping fee will also be applied for “Free Ground Shipping”. In addition to this, All International Order Returns will have to pay any associated fees (Shipping fees, Duty fees, taxes, etc) for shipping back and forth. We are not authorized resellers on some of the products sold on our website unless indicated. All products purchased through our website are covered with manufacturer warranty through us.
Note: All returns for credit are charged 20% restocking fee with no exceptions. Special Order Items are not refundable under any circumstance.
- Request for RMA Number
The first step is to request a RMA (Return Merchandise Authorization) Form. This will enable the issuance of a valid RMA number. No returns will be accepted without a valid RMA number; there are no exceptions. An RMA number is valid for 14 days after the day it is issued and must be received by CarAudioGiants.com within 30 days from the date of the original invoice.
- When requesting a RMA Form, indicate if any package remains unopened. If a RMA Request Form indicates the package has been unopened, and it is later found out that the package has been opened or tampered with, CarAudioGiants.com will implement a minimum restocking charge of 50% of the original purchase price. All Subwoofer/speaker boxes are non-returnable. In the event an order is received damaged, incomplete or incorrect, the customer is responsible to obtain proof and to contact us within 72 hours.
- Make sure that the RMA number is clearly visible on the shipping label that is affixed to the outside of the box of your return shipment. Do not mark the box in any other way, as additional box markings can result in additional charges.
- All returns must be received in their complete resalable and original condition. All boxes, packing materials, manuals, cables, software and accessories must be intact and in original condition. We reserve the right to refuse any product returns that do not conform to these standards.
- CarAudioGiants.com cannot be held liable for any loss, damage or stolen packages; therefore, it is highly recommended to use a carrier that provides freight insurance and delivery tracking services.
- Shipping and handling charges for all returned items are the responsibility of the customer.
CarAudioGiants.com implements a 30-day return policy. This policy applies only to defective items that are not covered by the original manufacturer’s warranty. Customers should research the features, specifications and technology of any items listed for sale by CarAudioGiants.com before making a purchase, as it is the customer’s responsibility to ensure the accuracy of their product choices.
Refused Shipments and Unauthorized Returns
CarAudioGiants.com will not accept returns that are not accompanied by a valid Return Merchandise Authorization number. These returns will be refused and returned to the sender. The customer will be assessed a 20% restocking fee plus shipping and handling charges if a merchandise shipment is refused by the customer. Additional charges will be assessed if merchandise returned to CarAudioGiants.com is not in the exact condition that it was in when it was originally shipped to the customer. Items must be unopened and have all packaging materials intact.
If the customer would like to avoid delays and extra charges in regards to unwanted shipments, the customer must accept delivery of the product and afterwards request a RMA Form. This procedure will allow your account credit to be expedited if your return is valid according to the CarAudioGiants.com return policy. Refused shipments will complicate this process and could cause delays in order resolution. These delays can take up to several weeks. Your credit request will not be processed until we receive the returned product back and said product is inspected by our Returns Department.
If you decide to cancel your order for any reason, you must contact CarAudioGiants.com immediately at 1-888-792-2388. If the order has not yet been shipped, a 5% cancellation fee will apply. If the order has shipped a 20% restocking fee will apply. We may be able to cancel the order upon your notification. The status for cancelled orders will be displayed as “Cancelled” within 48-72 hours after we receive notification of your order cancellation, and prior to shipping.
Orders cannot be eligible for cancellation if they have already been shipped out from our warehouse. You may return an item within 30 days from the purchase date. We can approve a return that is in accordance with our non-defective return policy. No refunds will be given for shipping and handling fees. It is the sole responsibility of the customer to pay for all return shipping costs. CarAudioGiants.com reserves the right to assess a 20% restocking fee for any order cancellation received after an item has shipped from our warehouse.
The only time a credit will be issued is after the product has been received, processed and inspected by CarAudioGiants.com. CarAudioGiants.com cannot control when the credit is reflected on your statement; that is the responsibility of your financial institution. It may take up to two billing cycles for the credit to appear, you will want to contact your credit card company for further information.
Return Policy Exclusions and Exemptions
DOA – Dead On Arrival
If for some reason your products arrive damaged, malfunctioning or defective, our dedicated Customer Service department will work to assist you with obtaining the manufacturer’s technical support and warranty service. Products that are DOAs (broken, damaged, not working) must be reported to us by email or phone within 72 hours upon receipt. Further information such as pictures of the damaged product may be required in order to facilitate the return request. An RMA will be issued after validating the product as DOA. We may even be able to diagnose and resolve product concerns over the phone.
All enclosures of subwoofers/speakers are not covered by any warranty. All refurbished items have limited 90 days warranty, unless specified otherwise.
It is the customer’s responsibility to ensure that their purchase is compatible with the car in which they will be installing the product. Please email Support@CarAudioGiants.com or call 1-888-792-2388 for compatibility questions or issues.
CarAudioGiants.com recommends professional installation of any car audio equipment purchased from our site. This will help customers to avoid inadequate handling of, or damage to, the equipment they purchase. We will not accept any returns for damaged car audio equipment that shows evidence of having been improperly installed.
Definitions of Inadequate Handling and Abuse
Inadequate handling and abuse include, but are not limited to, burnt voice coils, punctured or damaged surrounds, broken speaker terminals, non-PPI modifications, bent, chipped or broken frames, ripped spiders or damaged back plates. Speakers or subwoofers that are returned with any of the above mentioned issues will be deemed as out of warranty.
CarAudioGiants.com cannot be held liable for any loss of use, installation or removal and reinstallation charges the customer may incur as a result of a defective or returned product. If a product has been improperly installed, the warranty may become invalid and the product will no longer be covered by warranty.
Any post-installation returns will only be subject to repair and will only be exchanged for the same exact model if found to be defective and unable to repair. Cut wires will not be exchanged, no exceptions. It is recommended that you request your installer to Bench Test all equipment prior to installation attempts.
www.CarAudioGiants.com is not responsible for typographical and/or photographical errors. CarAudioGiants reserves the right to refuse or cancel any orders placed for any reason, including but not limited to typographical and/or photographical errors. Prices, specifications and images are subject to change without notice.
Product information displayed on www.CarAudioGiants.com may become outdated without notice due to changes by the manufacturer. In an effort to best serve our customers and provide accurate information we depend heavily on the manufacturer for product information updates. As a retailer we depend on manufacturers to keep us up to date on any changes to product specifications. Because of this we cannot be held responsible for any variations in product specifications. These changes may include, but it is not limited to, new editions of current models, revised specifications, variations in color or appearance, changes in a product’s packaging materials and contents, or any other changes brought on by the manufacturer.
Rights of Refusal
CarAudioGiants reserves the right to refuse service, including but not limited to, order fulfillment, customer support, and technical support, for any reason. Your CarAudioGiants order invoice or other form of order confirmation does not represent an actual acceptance of an order, nor does it constitute confirmation of our offer to sell. We reserve the right to decline an order for any reason, even after an order invoice is issued. In the event a product is listed at an incorrect price due to a typographical error, entry error or error in pricing information received from our suppliers, CarAudioGiants shall have the right to refuse or cancel any orders placed for said product(s). Although your credit card or any other form of payment normally is not charged prior to shipping an order, if you have already been charged for the purchase and the order is canceled CarAudioGiants will immediately issue a credit to your credit card account or other payment type in the amount of the incorrect price.
All orders shipped within California will be charged with the state sales tax. The current California sales tax rate is 9.00%. Customers ordering items to be shipped outside of California are responsible for all sales taxes and duties as assessed by their respective legislative authorities.
CarAudioGiants will provide customers with tracking information including expected shipping dates, but CarAudioGiants cannot be held responsible for any delays, damages or losses due to (but not limited to) natural disasters, acts of federal, state or local government, fires, floods, strikes, lockouts, freight embargoes, and acts of God. Customers can pursue claims for lost and damaged packages through the shipping courier. As a courtesy to our customers, we assist you in pursuing a claim with the shipping courier in regards to lost or damaged packages. Pursuing a claim does not guarantee or imply a favorable outcome for the customer, as the shipping courier investigates and judges each claim on a case by case basis.