We are dedicated to our customers and believe in the quality of all merchandise that is sold on our site. Each product sold on our website is covered by the warranty through us. You can contact a CarAudioGiants.com customer service representative to assist you with the warranty service or same model exchange if any item is found to be defective beyond repair. All product sales are final.
Customers should request for an RMA (Return Merchandise Authorization) for returns. This RMA can only be used for exchange/upgrade, warranties or returns/refunds, at our discretion, within 30 days from the date of issuance. Any request for service will be governed by the terms of the manufacturer’s warranty. NOTE: Physically damaged unit is not covered by any warranty.
CarAudioGiants.com reserves the right to impose a minimum restocking fee of 20% for returning an item that is unopened and in brand new condition. Returned defective products after 30 days are not eligible for refunds and can only be warrantied by repair or same/similar model exchange. All returns with approved RMA will not be accepted after 30 days from the date of RMA issuance.
* In order to request an item for warranty, an installation receipt will be required. (All items must be professionally installed)
* By accepting a RMA number issued by a Car Audio Giants representative, you are agreeing to be responsible for the return shipping costs.
Car Audio Giants pays for the initial shipping cost as an investment to each sale made. When returning the product, you are refusing our investment and the customer will be responsible for the initial cost through the restocking fee we impose. Shipping and handling fees are not refundable under any circumstances.
All International Order Returns will have to pay any associated fees (Shipping fees, Duty fees, taxes, etc) for shipping back and forth.
We are not authorized re-sellers on some of the products sold on our website unless indicated.
All products purchased through our website are covered with under the terms of the manufacturer warranty through us.
Note: All returns for credit are charged 20% restocking fee with no exceptions. Special Order Items are not refundable under any circumstance.
A completed online RMA (Return Merchandise Authorization) Request Form must be submitted before we can accept any product returns.
You can initiate a RMA claim here:
Request for RMA Number
The first step is to submit a completed online RMA Request Form. This will enable the issuance of a valid RMA number. No returns will be accepted without a valid RMA number; there are no exceptions. An RMA number is valid for 30 days after the day it is issued and must be received by CarAudioGiants.com within 30 days from the date of the original invoice.
When filling out the RMA Request Form, indicate if any package remains unopened. If a RMA Request Form indicates the package has been unopened, and it is later found out that the package has been opened or tampered with, CarAudioGiants.com will implement a minimum restocking charge of 50% of the original purchase price. All Subwoofer boxes are not returnable.
Make sure that the RMA number is clearly visible on the shipping label that is affixed to the outside of the box of your return shipment. Do not mark the box in any other way, as additional box markings can result in additional charges.
All returns must be received in their complete resalable and original condition. All boxes, packing materials, manuals, cables, software and accessories must be intact and in original condition. We reserve the right to refuse any product returns that do not conform to these standards.
CarAudioGiants.com cannot be held liable for any loss, damage or stolen packages; therefore, it is highly recommended to use a carrier that provides freight insurance and delivery tracking services.
Shipping and handling charges for all returned items are the responsibility of the customer.
Refused Shipments and Unauthorized Returns
CarAudioGiants.com will not accept returns that are not accompanied by a valid Return Merchandise Authorization number. These returns will be refused and returned to the sender. The customer will be assessed a 20% restocking fee plus shipping and handling charges if a merchandise shipment is refused by the customer. Additional charges will be assessed if merchandise returned toCarAudioGiants.com is not in the exact condition that it was in when it was originally shipped to the customer. Items must be unopened and have all packaging materials intact.
If the customer would like to avoid delays and extra charges in regards to unwanted shipments, the customer must accept delivery of the product and afterwards complete an online RMA Request Form. This procedure will allow your account credit to be expedited if your return is valid according to the CarAudioGiants.com return policy. Refused shipments will complicate this process and could cause delays in order resolution. These delays can take up to several weeks. Your credit request will not be processed until we receive the returned product back and said product is inspected by our Returns Department.
If you decide to cancel your order for any reason, you must contact CarAudioGiants.com immediately at 1-888-792-2388. If the order has not yet been shipped, a 5% cancellation fee will apply. If the order has shipped a 20% restocking fee will apply. We may be able to cancel the order upon your notification. The status for cancelled orders will be displayed as “Cancelled” within 48-72 hours after we receive notification of your order cancellation, and prior to shipping.
Orders cannot be eligible for cancellation if they have already been shipped out from our warehouse. You may return an item within 30 days from the purchase date. We can approve return that is in accordance with our non-defective return policy. No refunds will be given for shipping and handling fees. It is the sole responsibility of the customer to pay for all return shipping costs. CarAudioGiants.comreserves the right to assess a 20% restocking fee for any order cancellation received after an item has shipped from our warehouse.
The only time a credit will be issued is after the product has been received, processed and inspected by CarAudioGiants.com. CarAudioGiants.com cannot control when the credit is reflected on your statement; that is the responsibility of your financial institution. It may take up to two billing cycles for the credit to appear, you will want to contact your credit card company for further information.
Return Policy Exclusions and Exemptions
DOA – Dead On Arrival
Products that are DOAs (broken, damaged, not working) must be reported to us by email or phone within 72 hours upon professional installation. Further information such as pictures of the damaged product may be required in order to facilitate the return request. An RMA will be issued after validating the product as DOA.
All enclosures of subwoofers are not covered by any warranty. All refurbished items have limited 90 days warranty, unless specified otherwise.
It is the customer’s responsibility to ensure that their purchase is compatible with the car in which they will be installing the product. Please email firstname.lastname@example.org for compatibility questions or issues.
CarAudioGiants.com recommends professional installation of any car audio equipment purchased from our site. This will help customers to avoid inadequate handling of, or damage to, the equipment they purchase. We will not accept any returns for damaged car audio equipment that shows evidence of having been improperly installed.
Definitions of Inadequate Handling and Abuse
Inadequate handling and abuse include, but are not limited to, burnt voice coils, punctured or damaged surrounds, broken speaker terminals, non-PPI modifications, bent, chipped or broken frames, ripped spiders or damaged back plates.
Speakers or subwoofers that are returned with any of the above mentioned issues will be deemed as out of warranty.
CarAudioGiants.com cannot be held liable for any loss of use, installation or removal and re-installation charges the customer may incur as a result of a defective or returned product. If a product has been improperly installed, the warranty may become invalid and the product will no longer be covered by warranty.
Any post-installation returns will only be subject to exchange for the exact model, and only if defective. Cut wires will not be exchanged, no exceptions. It is recommended that you request your installer to Bench Test all equipment prior to installation attempts.
Items that require special handling are commercial-grade products, wide-screen displays and flat panel televisions. We highly recommend air-delivery services for these items. We are not responsible for any damages to the items that occur while in transit for orders that are shipped by ground on these special handling items and the product categories listed above.
If for some reason your products arrive damaged, malfunctioning or defective, our dedicated Customer Service department will work to assist you with obtaining the manufacturer’s technical support and warranty service. We may even be able to diagnose and resolve product concerns over the phone.